Read the full details of the Guarantee in the Terms and Conditions. Some important eligibility information:
1. The Serviceslane Guarantee is limited to £1 Million, and it applies only to customers. This means Serviceslane will accept Guarantee requests only from the person who, using Serviceslane as a registered user, requested work through Serviceslane.
2. The Serviceslane Guarantee covers direct physical loss or physical damage, which does not include faulty installation or incomplete work.
3. This proof must include the original request on Serviceslane and as well as any one of the following:
a. On-platform messaging and documentation.
b. A copy of an invoice or receipt by serviceslane.
4. You must also notify us of the damage within one week of it occurring, even if you are in the process of resolving the issue directly with the professional.
5. Losses must be incurred as a direct result of work requested on Serviceslane and must be caused by the negligence of our professional. This means the Serviceslane Guarantee covers damages or losses directly caused by our professional in the course of performing the work requested by the customer on Serviceslane.
6. Serviceslane will first require customers to make a good faith attempt to resolve any claims of damages with the professional. Most damage issues can be resolved amicably, and we are here to help. Before the Serviceslane Guarantee applies, we will first try to help customers resolve problems.
7. Some types of property damage are excluded. For example, the Guarantee does not cover fine art, electronic data, or damage due to delay. Read more.